Contact us
OIT hours and contact information
Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or use ServiceNow.
- Monday through Thursday, 7 a.m. – 10 p.m.
- Friday, 7 a.m. – 6 p.m.
- Saturday and Sunday, 10 a.m. – 6 p.m.
Please check our Hours and Contact Information page regularly as hours and modes of service are subject to change.
Numbers for March
99%
Overall customer satisfaction rate
4,625
Total incidents and requests
88%
Incidents resolved on first contact
2
Critical incidents reported
102
High priority incidents reported
20%
Top percentage of incidents by category (Multifactor authentication)
OIT learning and engagement
Upcoming events
Need assistance?
For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or ServiceNow.